Guarantee Return/Refund Policy
If within 30 days of purchasing an ONDAMED® device the customer, for any reason, wishes to return it, it shall be sent back to ONDAMED GmbH for a full refund, provided the device remains in good working order. In order to ensure this circumstance, it is strongly recommended that the device be insured for a sum commensurate with its price and returned in the same (or similar) packaging as it was received in. A note intimating the reasons for the return and the wish to follow through with this procedure shall be sent to email@example.com.
Warranty Repair/Replacement Policy
In the event of a problem with an ONDAMED® device within the first 1 year of its purchase, it shall be returned to the company and a substitute provided to the customer while repairs of the faulty device last. A note intimating the issues with the device and the wish to follow through with this procedure shall be sent to firstname.lastname@example.org.
In Europe, the ONDAMED® System is CE certified as a Class II Medical Therapy Device. The Medical Device Certification GmbH audit has proven that this quality meets all requirements according to Annex VI – Section 3 of the Council Directive 93/42 EEC of 14 June 1993 concerning medical devices.
In the U.S., it is registered with the Food and Drug Administration as a Biofeedback Class II medical device, Category Neurology. In addition, ONDAMED® has been approved as a Non-Invasive Secondary Therapeutic Device by AAABEM (the Institutional Review Board for research and treatment of various disorders) which alleviates pain, discomfort or general malaise.
The contents of this website are targeted at European countries as well as others listed in the payment section.